Erika came to the first cycle of the lab wearing a number of hats. As the owner of a small business that helps newcomers land in Canada and a newcomer herself, she understands the trials of coming to a new place and starting anew. Her passion for the topic is evident and informed many discussions during that formative first cycle. Although her team in the first cycle did not end up with a workable prototype, Erika was not defeated, and she was invited to the second cycle after securing a new job with the United Way as their dedicated Diversity Champion. Already knowing the process was a huge benefit to her team as she could move the conversations forward and provide insight into what was coming next. Their team got to the heart of the issue and talked to the people living in a community of Moncton with one of the highest newcomer populations, Parkton. The work they are doing there is ensuring that newcomer voices are heard when attempting to help them integrate into Canadian culture.